Refund Policy

Last updated: September 3, 2026

Interpretation and Definitions

Interpretation

Words with capitalised initial letters have meanings defined under the following conditions. The following definitions have the same meaning whether they appear in the singular or plural.

Definitions

For the purposes of this Refund Policy:
  • Business Owner (referred to as either "the Business Owner", "I", "Me", "My" or "Their" in this Refund Policy) refers to Art by Grety Aeveworth Noreene, Building 171244, PO Box 7169, Poole, BH15 9EL.
  • Website refers to Art by Grety Aeveworth Noreene, accessible from https://www.gretyaeveworth.com
  • You means the individual accessing or using the Service, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

About Returns

To start a return, please get in touch with Me at grety@gretyaeveworth.com. You’ll also need Your order number, which You can find in the order confirmation email. You have 30 days after receiving Your item/s (this applies only to physical items e.g. posters) to start a return if the items arrived defective or damaged. Please return the product in the same condition in which You received it. Unfortunately, I can not process returns for buyer’s remorse at this stage.

Damages and Issues

Inspect Your order upon arrival and contact Me as soon as possible if the item is defective, damaged, or if You receive the wrong item, so I can make it right. Please get in touch with Me first before sending the item back. If You need to return the product, I will pay for the return shipping.

Exchanges

Can I exchange an item for a different size or colour?
I currently have only one size and colour variant available for each product in the print store and can not offer exchanges unless the item is damaged, You received the poster in a different size than described on the Website, You received a different item, or the artwork is significantly different in colour from how it appears in the Website online store.
The size of the posters in the product catalogue is outlined in inches in the product title and description. Though rare, it's possible that an item You ordered was mislabelled. If that’s the case, please email Me within 30 days of receiving Your order. Include Your order number and photos of the mislabelled item, and I’ll send You a new one, issue a refund, or in some cases ask You to send the item back.

Digital Downloads

Once a digital download starts for a digital product in the Website digital downloads section, You can no longer cancel the purchase because of buyer's remorse. If You have purchased a digital download and the PNG file is broken or can not be downloaded, please get in touch with Me and I will try to resolve the issue. You have 48 hours after purchasing to ask for a refund for digital downloads if there are issues with the download.

Refunds

If You receive wrong or damaged posters, please send photos of the products to grety@gretyaeveworth.com, and I’ll sort that out for You. Refunds will be sent on Your original payment method within 6-10 business days. Please remember it can take some time for Your bank to process and show the refund too. If more than 14 business days have passed and You haven't received Your refund, please email Me as soon as possible.